1. Agreement, operator, and eligibility
These Terms govern use of the InnerPulse website, Portal, DailyCoach, PocketCoach, assessments, Ruby Connections, subscriptions, and related services. InnerPulse is operated by PROMISE OF LOVE LLC, doing business as MY RELATIONSHIP EXPERTS. By using the Services, you agree to these Terms and the InnerPulse Privacy Policy.
You must be 18 years of age or older to use the Services. InnerPulse is intended for a global market, subject to the availability of the Services and applicable law.
2. Accounts and responsibilities
You are responsible for providing accurate account information, protecting your credentials, and activity under your account. You may not impersonate another person, share account access, bypass security, submit information you are not authorized to provide, scrape the Services, or interfere with their operation.
3. The Services
InnerPulse offers relationship-growth tools that may include assessments, InnerPulse Scores, DailyCoach, PocketCoach, relationship-connection features, subscriptions, counselor discovery, and related experiences. Feature availability and eligibility may vary by account status, subscription tier, platform, configuration, and approved release status.
4. AI-assisted guidance is not counseling
DailyCoach and PocketCoach provide AI-assisted relationship-growth reflections based on information you choose to provide and authorized service context. They are not medical, mental-health, legal, financial, emergency, or professional counseling advice. They do not diagnose, treat, guarantee an outcome, or replace a qualified professional.
Do not use the Services for an emergency or immediate-danger situation. Contact local emergency services or an appropriate crisis resource if you or another person may be in immediate danger.
5. Ruby Connections and user content
You may use relationship-connection features only with appropriate authorization. Do not submit or share another person's information unless you have the right to do so. A Ruby Connection does not grant either participant access to the other person's private DailyCoach reflections, memory, messages, or private framing. You retain rights in content you provide, while granting the limited rights needed to host, process, and provide the Services.
6. Counseling is a separate service
Christian Counseling is distinct from InnerPulse's automated relationship-growth tools. Use of DailyCoach, PocketCoach, or these Terms does not create a counselor-client, therapist-client, pastoral-care, or other professional relationship. Counseling services, provider identity, scheduling, fees, confidentiality, consent, and cancellation may be governed by separate ELCCS or provider agreements and notices.
If you are assigned to a human counselor, independent self-service account deletion is not available. Contact your assigned counselor or info@myRelationshipExperts.com. Any permitted cleanup must preserve records required by law or professional obligations.
7. Subscriptions, cancellation, refunds, and account deletion
Subscriptions renew automatically until canceled. Cancellation stops future renewal. For an ordinary subscription cancellation, access continues through the applicable paid-through period. No refunds are provided except where applicable law requires otherwise.
An eligible completed account deletion is different from an ordinary subscription cancellation. Where the release-enabled deletion workflow is available, an eligible active subscription may be canceled and confirmed before irreversible account cleanup; account access does not continue after the account has been deleted. Account deletion does not automatically erase financial records that must be retained.
Subscription terms may differ by purchase platform. The purchase flow for the applicable platform will state the price, renewal, cancellation, paid-through access, and refund terms that apply to that purchase.
8. Intellectual property and acceptable use
The Services, software, branding, assessments, generated materials, and other content are owned by or licensed to the applicable rights holder and are protected by law. Subject to these Terms, users receive a limited, personal, non-transferable right to use the Services. You may not copy, sell, redistribute, reverse engineer, exploit, or create competing materials from the Services except as law permits or we authorize in writing.
9. Availability, changes, suspension, and termination
We work to keep the Services available and secure, but do not promise uninterrupted or error-free operation. We may modify, suspend, or discontinue features when reasonably necessary for security, maintenance, legal compliance, or service improvement. We may suspend or terminate access when reasonably necessary to protect users, the Services, or legal rights, including for suspected misuse, fraud, or security risks.
10. Legal provisions and contact
This document does not create an arbitration agreement or a mandatory dispute venue. Any rights and remedies that cannot be waived under applicable law remain available.
Questions about these Terms may be sent to info@myRelationshipExperts.com.